Your Personal Information Protection at play2u

This Privacy Policy ("Policy") is issued by play2u ("we", "our platform") and applies to all users who access or register an account at play2u.org. By using any part of our platform, you agree to the collection and use of personal information as described here.

We encourage you to read this Policy carefully before providing any personal information. If you do not agree with any part of this Policy, please stop using our platform and contact us for further discussion.

1 Personal Information We Collect

play2u collects various categories of information from users to allow our services to function properly, securely and in compliance with international licensing requirements. These categories of information are as follows:

Account Registration Information

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — to verify that the user is 21 years of age or older
• An active email address
• A mobile phone number registered in Malaysia
• Account password (stored in encrypted form; we do not store passwords in plain text)

Identity Verification Information (KYC)

• A copy of a valid identity card (MyKad) or passport
• Proof of residential address (such as a utility bill or bank statement)
• Information related to registered payment methods — Touch 'n Go eWallet, DuitNow, FPX Online Banking, ShopeePay, or crypto wallets (USDT, BTC, ETH)

Platform Usage Information

• Account activity logs: login times, games played, total deposits and withdrawals
• IP address, device type, operating system and web browser used
• Session data and financial transaction records for audit and security control purposes

2 Purpose of Personal Information Use

Every piece of information we collect is used for legitimate purposes directly related to the operation of the play2u platform. These purposes include:

• User account management — registration, identity verification, password recovery and profile maintenance.
• Financial transaction processing — securely processing deposits and withdrawals through supported payment methods.
• Legal and licensing compliance — fulfilling obligations under anti-money laundering (AML) laws and international licensing requirements that mandate KYC procedures.
• Security and fraud prevention — detecting and preventing unauthorised access, identity fraud and activities that breach the platform's Terms and Conditions.
• Service improvement — analysing usage patterns to improve user experience, platform stability and the range of game options.
• Service communications — sending important notifications related to your account, policy updates or security information.
• Customer support — enabling our support team to assist you more effectively via live chat and email.

We do not use your personal data for any purpose not stated in this Policy without obtaining your consent first.

3 Disclosure of Information to Third Parties

play2u does not sell, rent or disclose user personal information to third parties for commercial marketing purposes. However, there are limited situations where information needs to be shared to ensure the platform operates smoothly and securely:

• Payment processors — payment service providers entrusted with securely processing your deposits and withdrawals.
• Game technology providers — game software providers that require minimum session data to deliver games correctly.
• Regulatory authorities — licensing bodies or law enforcement agencies when required to do so by law or a valid court order.
• Infrastructure service providers — such as cloud computing services that operate our platform's servers, which are bound by strict data protection agreements.

All third parties that receive play2u user data are required to handle that information in accordance with security standards equal to or stricter than our own.

4 Data Security and Retention Period

We invest in robust security infrastructure to ensure your personal information remains protected at all times. The security measures we employ include:

• Data encryption during transmission using 256-bit TLS/SSL protocols
• Password storage in encrypted form using strong hashing algorithms
• Internal access controls ensuring only authorised personnel can access sensitive user data
• Continuous security monitoring and periodic system auditing
• Clear incident response procedures in the event of a data breach

Data Retention Period: Active user account information is retained for the duration that the account remains active. Once an account is closed, we retain certain records for the period required by applicable licensing and legal obligations — after which the data is permanently deleted or anonymised.

Financial transaction data is retained for a longer period to meet the audit and anti-money laundering obligations required by regulatory bodies.

5 Your Rights as a play2u User

As a play2u platform user, you have the following rights regarding your personal data:

• Right of Access — You may request a copy of the personal information we hold about you.
• Right of Rectification — You may request correction of information that is inaccurate or incomplete.
• Right of Erasure — You may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Restrict Processing — You may request that we restrict the processing of your data in certain recognised circumstances.
• Right to Object — You may object to the processing of your personal data for certain purposes such as optional marketing communications.
• Right to Data Portability — You may request your personal data in a structured, machine-readable format for the purpose of transfer.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

6 Cookies and Tracking Technologies

play2u uses cookies and similar tracking technologies to improve user experience and ensure platform security. The types of cookies used are:

• Session Cookies — temporary cookies that keep you logged in during your active session. These cookies are automatically deleted when you close your web browser.
• Preference Cookies — store your chosen settings such as language, theme and display preferences.
• Analytics Cookies — collect anonymous data on how users interact with the platform to help us improve our services.
• Security Cookies — help detect suspicious activity and protect your account from unauthorised access.

You can manage or block cookies through your web browser settings. However, please note that blocking certain cookies may affect the full functionality of the play2u platform.

7 Links to Other Websites

The play2u platform may contain links to third-party websites or services for general information purposes. We are not responsible for the privacy practices of those external websites and this Privacy Policy does not apply to them.

We encourage you to read the privacy policy of every website you visit. play2u has no control over the content, privacy or security practices of third-party websites.

8 Changes to This Privacy Policy

play2u reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or industry developments. Any significant changes will be communicated to users through:

• In-platform notifications upon login
• Email to your registered email address
• Updates to this Privacy Policy page with a new effective date

Your continued use of the play2u platform after such notification is considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, please contact us before continuing to use the platform.

9 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team through the following channels:

• Live Chat — available 24/7 within the play2u platform in Malay and English
• Email — [email protected] (please include "Privacy Enquiry" in your email subject line)

Our team will endeavour to respond to all privacy-related enquiries in a timely manner. We are committed to resolving your concerns in a transparent and professional way.